How do I cancel/ reschedule my remote support session?Updated a year ago

Rescheduling or Cancelling Your Remote Support Session: A Quick Guide

We understand that plans can change at the last minute. Need to reschedule or cancel your remote support session with us? No problem! We've made the process simple and straightforward for you. Here's what you need to do:

1. Check your booking confirmation email: The original confirmation email we sent you when you booked the session is your key to making changes. This email contains all the information you need to reschedule or cancel your session. 

2. Reschedule or Cancel: Using the options provided in your confirmation email, you can quickly and easily reschedule your session for a more convenient time or cancel it if you no longer need our assistance.

Did you accidentally delete your confirmation email? No worries at all! Here's what you can do:

1. Reach out to us: Simply reply to any of our other emails (not the booking confirmation email) or just get in touch by clicking here. Let us know if you need to reschedule or cancel your booked session.

2. Wait for us to handle it: Once we receive your request, we'll take care of the rest for you. You'll receive a confirmation once your session has been rescheduled or cancelled.

Remember, we're here to make your experience as seamless as possible. So, if you're facing any issues, don't hesitate to get in touch with us. We're always ready to assist you!